Terms & Conditions

Effective from 1st January, 2017

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Big Immunity Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'The Big Immunity Company' or 'us' or 'we' refers to the owner of the website whose registered office is 3 Wellington Crescent, Ballymena, Northern Ireland BT42 2RZ. The term 'you' refers to the user or viewer of our website.

1.Format of the Contract.

No contract exists between you and The Big Immunity Company until payment has been received in full (cleared funds) for the goods you order. This must happen before your order can be accepted. Once payment has been received by us, an acceptance email will be sent to you via the email address provided on your order form. Once we do this there is a legally binding contract between us.

2. Price

2.1. Prices payable for goods purchased are set out on our website.

2.2. All prices are in £ Sterling inclusive of Delivery and VAT.

2.3. Every effort is made to ensure the prices provided on our website are accurate at the time your order is placed. If an error is found, however, we will inform you as soon as possible. You will be given the option of reconfirming your order with the amended price, or cancelling your order. If you decide to cancel your order we will refund the total sum paid back to your account. If we do not hear back from you within 14 days after informing you of the error, your order will automatically be cancelled.

2.4. We are entitled to refuse your order if we feel necessary, in this instance an email will be sent to let you know. We will not be obliged to offer any additional compensation for disappointment suffered.

3. Payment

3.1. Payment for the goods can be made via the methods shown on The Big Immunity Company's website at the time you place your order.

3.2. Delivery will not be processed until cleared funds are received.

4. Delivery

4.1. We will arrange delivery of goods ordered by you, to the address specified by you, at the time you placed your order.

4.2. If for any reason this address needs to be changed, you must notify us in writing via email before our confirmation email. We will not be liable for any loss or damage if you fail to do this.

4.3. We aim to process and dispatch your order within 24 hours after funds have cleared. All products are packaged in boxes and sent via Royal Mail. You will be required to sign for the package. We cannot be held accountable for delays in the postal service. Please also consider weekends and Public Holiday closures.

All deliveries are subject to availability.

5. Right for you to cancel your contract

5.1. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the product. You do not need to give us any reason for cancelling the contract.

5.2. To cancel the contract, you must notify us in writing, giving full details of the goods ordered.

5.3. If you have received the goods before you cancel your contract, it is then your responsibility to return the goods to us at the address above at your own cost and risk. If you cancel the contract but we have already processed the goods for delivery you must not unpack the goods once you receive them. You must send them back to us at our contact address at your own cost and risk.

6. Returns and Refunds

In the unlikely event that the goods are damaged on delivery, you should notify us in writing within 14 days. The goods should be returned to us. Once received, a replacement will be sent and your postage costs refunded.

7. Website

7.1. We have tried to guarantee all information provided on this website is precise, however, we make no representation and give no guarantee of any kind in respect of this information.

7.2. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.3. The information which accompanies the products on our website, is based on published literature and manufacturer's information available at the time the product was listed. We will endeavor to keep product information up to date, however, we are not accountable for any inaccuracies relating to product descriptions.

8. Notices

Unless otherwise stated in the terms and conditions, all notices from you to us must be in writing and sent to our registered address (see above).

9. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay, or for any damage or defect to goods delivered that is caused by an event beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdowns of systems or network access, flood, fire, explosion or accident.

10. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11. Applicable law

These terms of sale and the supply of goods is subject to Northern Irish law, and the Northern Ireland courts will have jurisdiction in respect of any disputes between us.

12. Health Disclaimer

Information available on this website concerning health conditions and products is provided for general interest and should NOT be used to diagnose a health issue or replace medical advice. In all instances, you should first consult a medical practitioner or qualified health professional to diagnose any health concern and provide guidance as to the appropriate treatment.

If you are currently taking any prescription medicines, or supplements you should check with your doctor that the combination of your medicines and this supplement is suitable.

Always read and follow the manufacturer's instructions. Never exceed the recommended dose. If you are pregnant or planning a pregnancy consult your doctor before taking any health product.